Alert based disaster notification and resource allocation
Information Systems Frontiers
Smart skincare system: remote skincare advice system using life logs
Proceedings of the 2nd Augmented Human International Conference
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A growing part of population is used to performingtransactions on-line via the Internet, even inrelationships to authorities. Not even the health caresector can escape this trend. Patients put pressures onhealth care providers through contacting them throughtelephone and the Internet.In this article we discuss the future of contactcentres in health care. We scan through the literatureon the issue, present published projects and systems onthe field, and build a conceptual model of the healthcare contact centre and its function. As a case examplewe follow the first steps of a contact centre to beimplemented to the primary health care of the city ofTurku. For this and clarity reasons, we restrict ourdiscussion to the public health care, where customerscan not be selected, and the operation is not run forprofit, and to the mastering of acute diseases, whereinteraction with the customer needs to be fast andbased on an individual transaction rather than alasting patient-doctor relationship.