Knowledge Management in Action: Integrating Knowledge across Communities

Authors:
J. Swan
Affiliations:
-
Venue:
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
Year:
2001

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Abstract

This paper offers a brief overview and critique of dominant approaches to KM and its links with innovation. It then draws upon a case study example to offers a closer analysis of the link between KM and the development of communities of practice during processes of innovation. The paper argues, first, that in many cases innovation is an interactive process requiring knowledge and expertise from different functions and layers across the organization. In such cases, critical problems concern the integration of knowledge across disparate communities, rather than the sharing of knowledge within communities. Second, that if knowledge integration across communities is to develop, a more action-oriented perspective on KM and the development of KM tools is needed.