A Survey of Documentation Practice within Corrective Maintenance
Empirical Software Engineering
How documentation evolves over time
Ninth international workshop on Principles of software evolution: in conjunction with the 6th ESEC/FSE joint meeting
Proceedings of the Second ACM-IEEE international symposium on Empirical software engineering and measurement
Effective communication of software development knowledge through community portals
Proceedings of the 19th ACM SIGSOFT symposium and the 13th European conference on Foundations of software engineering
Proceedings of the 2013 International Conference on Software and System Process
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A system documentation process maturity model and assessment procedure were developed and used to assess 91 projects at 41 different companies over a seven year period. During this time the original version evolved into a total of four versions based on feedback from industry and the experience gained from the assessments. This paper reports the overall results obtained from the asessments which strongly suggest that the practice of documentation is not getting a passing grade in the software industry. The results show a clear maturity gap between documentation practices concerned with defining policy and practices concerned with adherence to those policies. The results further illustrate the need to recognize the importance of improving the documentation process, and to transform the good intensions into explicit policies and actions.