Virtual Bookstores Quality Evaluation: A Case Study

Authors:
Adriano Bessa Albuquerque;Arnaldo Dias Belchior
Affiliations:
-;-
Venue:
WSE '02 Proceedings of the Fourth International Workshop on Web Site Evolution (WSE'02)
Year:
2002

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Abstract

E-commerce is considered an excellent alternative for companies to reach new customers. Many e-commerce websites have a short life. The success of these virtual stores depends on many issues, especially their quality, as it is such a complex solution. This paper shows the users, quality evaluation of three virtual bookstores, according of a software quality evaluation model. The obtained results on the evaluation were compared to an established Quality Standard for e-commerce websites in order to define the attributes that have reached the Quality Standard and those that have not.