A mobile middleware to solve interoperability problems in VOIP streaming session
International Journal of Communication Networks and Distributed Systems
A hybrid architectural framework for digital home multimedia multi-modal collaboration services
PCM'04 Proceedings of the 5th Pacific Rim Conference on Advances in Multimedia Information Processing - Volume Part II
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In this paper, we describe a concept of internet multimedia call center and discuss a collaborative multimedia middleware architecture supporting the call center. The collaborative multimedia middleware is composed of basic real-time service components for teleconferencing, screen sharing, collaborative browsing, and telepresentation so that a variety of application services can be built on it in easy and interoperable manner. The multimedia call center as a typical application of such middleware enables web users to communicate with any customer support agent in a web-based shopping mall. In this paper, we describe the details of the internet multimedia call center scenario and models, and propose middleware architectures of which components composed of proprietarv protocols for collaborative browsing, as well as conforms H.323 and T./2O /TU-T recommendations and SM/L W3C standard.