Introducing Workflow Management in Software Maintenance Processes

  • Authors:
  • Lerina Aversano;Andrea de Lucia;Silvio Stefanucci;Sergio Betti

  • Affiliations:
  • University of Sannio;University of Sannio;University of Sannio;EDS Italia Software S.p.A.

  • Venue:
  • ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
  • Year:
  • 2001

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Abstract

Software organizations are moving from traditional software factory models towards virtual organization models, where distributed teams converge in a temporary network with the aim of integrating different competences or solving problems in a cooperative way. Most workflow management systems of last generation are web based and this makes them a viable enabling technology for remodeling both the organization structure and its processes in order to move towards a virtual organization model and increase its competitiveness. We present a case study of introducing workflow technologies in a large software enterprise. In particular, a workflow-based prototype implementation for the management of the ordinary maintenance process is discussed.