The information system within the organization: a case study

Authors:
Bruce R. Campbell;G. Mike McGrath
Affiliations:
University of Technology, Sydney, Australia;Victoria University, Australia
Venue:
Critical reflections on information systems
Year:
2003

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Abstract

There is considerable evidence that many information systems (IS) projects fail because of organizational, "softer" or "people-related" issues. Considerable effort has been expended in efforts to design improved development methodologies that incorporate these softer aspects. Less attention, however, has been directed towards approaches that increase our understanding of the interaction of the implemented IS with the wider organizational environment. Our thesis is that system dynamics (SD) has much to offer here and, in this chapter, we illustrate the utility of the SD approach in this context through presentation of a field study.