OLC: an on-line consulting system

Authors:
T. J. Coppeto;B. L. Anderson;D. E. Geer;G. W. Treese
Affiliations:
Project Athena, Massachusetts institute of Technology, Cambridge, MA;Project Athena, Massachusetts institute of Technology, Cambridge, MA;Project Athena, Massachusetts institute of Technology, Cambridge, MA;Cambridge Research Laboratory, Digital Equipment Corporation, Cambridge, MA
Venue:
SIGUCCS '89 Proceedings of the 17th annual ACM SIGUCCS conference on User Services
Year:
1989

Citing 2
Cited 2

Computing in higher education: the Athena experience

Communications of the ACM - Special issue: computing in the frontiers of science and engineering
The X window system

ACM Transactions on Graphics (TOG)

Project Athena: supporting distributed computing at MIT

IBM Systems Journal
User profile as a basis for an electronic statistical consulting system

Communications of the AIS

Quantified Score

Hi-index	0.01

Visualization

Abstract

Helping users learn the intricacies of UNIX1, particularly in a custom environment, is always a challenge. Helping thousands of users in an environment that is distributed both geographically and computationally is especially difficult. Project Athena has developed an “On-Line Consulting” system (OLC) that enables users to ask questions of consultants located “somewhere on the network.” OLC allows a staff on the order of twenty students to handle the questions and problems of over 8000 users on a network of more than 900 workstations. This paper describes the motives and design goals for OLC, its implementation, and some of the results of its three years of operation.