Stakeholder Discovery and Classification Based on Systems Science Principles

  • Authors:
  • O. Preiss;A. Wegmann

  • Affiliations:
  • -;-

  • Venue:
  • APAQS '01 Proceedings of the Second Asia-Pacific Conference on Quality Software
  • Year:
  • 2001

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Abstract

It is the goal of our research work to elaborate onimprovements to the software development methods sothat quality attributes can be handled moresystematically. By quality attributes we mean the largegroup of typically systemic properties of a softwaresystem, such as availability, security, etc., but alsoreusability, maintainability and many more. We definequality attributes as stakeholder-centric conditions on thebehavior or structure of a system. The importance of thenotion of a stakeholder cannot surprise, but the lack of ageneral theory on how to define and identify the relevantset of stakeholders does. Drawing from systems theory weclaim that four basic, generic types of stakeholders aresufficient to be able to derive a specialized set ofstakeholders for any considered system and domain ofinquiry. It is only when we understand the genericconcepts and principles behind quality properties ofsystems, that we can properly derive methods and buildtools to cope with them.