Online communities: focusing on sociability and usability
The human-computer interaction handbook
Disaster symbolism and social media
CHI '12 Extended Abstracts on Human Factors in Computing Systems
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This minitrack brings together designers and researchers from different disciplines who are grappling with the issues raised by persistent conversation. One goal is to deepen the understandings of how existing systems are being used to support conversation. Phenomena of interest include conversations carried out using email, mailing lists, news groups, bulletin board systems, textual and graphic MUDs, chat clients, structured conversation systems, document annotation systems, etc. Although such systems are typically designed with particular aims in mind, users are adept at turning systems to their own ends, and the ways in which they do so can be startling and enlightening. Another goal of this minitrack is to bring attention to bear on the design of CMC systems. Thus, descriptions of novel systems and innovative approaches, analyses of system usage, observations of the emergence of new practices, and discussions of the implications of existing practices for the design of new CMC systems, are all relevant. Finally, it seems clear that the tools, techniques, and approaches developed by different disciplines can be of great value to others engaged in this work.