Agent-Supported Information Retrieval in the Logistics Chain

  • Authors:
  • Oliver Hofmann;Dominik Deschner;Stefan Reinheimer;Freimut Bodendorf

  • Affiliations:
  • -;-;-;-

  • Venue:
  • HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 8 - Volume 8
  • Year:
  • 1999

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Abstract

In recent years interorganizational communication and coordination have relied increasingly on the exchange of EDIFACT-messages. Unfortunately, coordination protocols based on EDIFACT are typically complex. As a consequence, coordination by EDIFACT requires a close coupling and a huge amount of messages to be profitable. In the logistics sector Tracking and Tracing based on EDIFACT led to inflexible alliances between sender and (few) forwarders. Furthermore, many 'unnecessary' messages are produced when taking into account that only a very small number of shipments face problems leading to a delay in delivery. In addition, many forwarders already allow their customers to request status information via WWW. In cooperation with a large company sending more than 10 million shipments per year, an agent based system for Tracking and Tracing called 'ECTL-Monitor' (Electronic Commerce Transport Logistics) was developed in order to replace the principle of pushing information by a more flexible decentralized search on demand.