SWN Models of a Contact Center: A Case Study

Authors:
G. Franceschinis;C. Bertoncello;G. Bruno;G. Lungo Vaschetti;A. Pigozzi
Affiliations:
-;-;-;-;-
Venue:
PNPM '01 Proceedings of the 9th international Workshop on Petri Nets and Performance Models (PNPM'01)
Year:
2001

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Abstract

Abstract: Petri nets and stochastic Petri nets have been widely adopted as one of the best tools to model the logical and timing behavior of discrete-state systems. However, their practical applicability is limited by the state-space explosion problem. ...