Mapping office work to office technology
COCS '86 Proceedings of the third ACM-SIGOIS conference on Office information systems
Proceedings of the 9th annual international ACM SIGIR conference on Research and development in information retrieval
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With the advent of computer technology designed for use in the office, office analysis, or the process of understanding office work for the purposes of introducing technology, has become increasingly important. The Office Analysis and Diagnosis Methodology (OADM) is a tool to help the analyst gather the data required to decide how, and whether, to introduce office automation technology into a particular office. OADM is best suited for studying semi-structured offices, rather than pure processing operations or special projects. OADM is used to perform a detailed study of a single office and is not designed for use in determining the general automation needs of a large organization. Initial experience with OADM''s ideological parent the Office Analysis Methodology (OAM) suggested areas for change and OADM is designed to overcome the perceived weaknesses of OAM. An evaluation of OAM presented in this thesis confirms its limitations. OADM has not been evaluated directly, however, the evaluation of OAM shows that the most significant differences between OAM and OADM should make OADM a more useful methodology. Chapters 2, 3 and the appendices of this thesis form a complete manual for the use of OADM, but do not provide a description of the office model on which OADM is based.