Interface design and evaluation—Semiotic implications
Advances in human-computer interaction
Developing user interfaces: ensuring usability through product & process
Developing user interfaces: ensuring usability through product & process
Bringing design to software
Reflective conversation with materials
Bringing design to software
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
The invisible computer
Semiotics in information systems engineering
Semiotics in information systems engineering
Information in business and administrative systems
Information in business and administrative systems
A Mathematical Theory of Communication
A Mathematical Theory of Communication
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While quality has been widely stressed in literature as a goal of the software design methodologies, quality as a result of the interaction among the actors involved in the design and development processes has not received the same attention. This work aims to investigate the software production process by addressing the communication among work groups in the organisation. Our focus is on understanding the communication process that takes place among the groups, considering that the computational artefact emerges as a result of the communicational acts issued between people with different roles in the process. We base our understanding of communication in semiotic foundations, to propose a framework for analysing communication in the whole process of system design and development. The design process of a real organisation that produces commercial software illustrates our main ideas.