ERP Usage in Banking: An Exploratory Survey of the World's Largest Banks
Information Systems Management
Towards ubiquitous information supply for individual investors: A decision support system design
Decision Support Systems
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The profitability of banks world-wide has decreased fromthe early 1980s to the 1990s. This has been attributed toseveral factors: the decline of traditional bankingactivities (deposit taking and lending), poorly performingdebts (arising from poor lending decisions) and fordomestic banks to factors such as depressed propertyprices and important local industrial sectors performingbadly. However the analyses of bank performance tendto be short-term and narrow in their outlook, and seldomattempt to explain the underlying trends and processes ofchange. In this paper it is argued that the broadcompetitive forces of information technology,globalisation and deregulation are de-stabilising thebanking industry which leads to irrevocable changeswhich allow new entrants, disintermediation, innovationand customer changes on a much greater scale than hasoccurred in the past. These concepts are illustrated usinga range of different bank markets as examples. Tocompete in these new markets different approaches areneeded. Possible strategies for addressing new bankmarkets are outlined with reference to size and type ofbank and the long-term outlook for banking is discussed.