A Case Study on Scenario-Based Process Flexibility Assessment for Risk Reduction
PROFES '01 Proceedings of the Third International Conference on Product Focused Software Process Improvement
The Journal of Strategic Information Systems
Journal of Systems and Software
A systematic literature review of flexible e-procurement marketplace
Journal of Theoretical and Applied Electronic Commerce Research
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This research investigates technology flexibility, which isthe technology characteristic that allows or enablesadjustments and other changes to the business process.Technology flexibility has two dimensions, structural andprocess flexibility, encompassing both the actualtechnology application and the people and processes thatsupport it. The flexibility of technology that supportsbusiness processes can greatly influence the organization'scapacity for change. Existing technology can presentopportunities for or barriers to business process flexibilitythrough structural characteristics such as language,platform, and design. Technology can also indirectlyaffect flexibility through the relationship between thetechnology maintenance organization and the businessprocess owners, change request processing, and otherresponse characteristics. These indirect effects reflect amore organizational perspective of flexibility.This paper asks the question, "what makes technologyflexible?" This question is addressed by developing andvalidating a measurement model of technology flexibility.Constructs and definitions of technology flexibility aredeveloped by examining the concept of flexibility in otherdisciplines, and the demands imposed on technology bybusiness processes. The purpose of building ameasurement model is to show validity for the constructsof technology flexibility. This paper discusses the theoryof technology flexibility, develops constructs anddeterminants of this phenomenon, and proposes amethodology for the validation and study of the flexibilityof emerging technologies.