The interdisciplinary study of coordination
ACM Computing Surveys (CSUR)
Transforming work: collaboration, learning, and design
Communications of the ACM
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
Communications of the ACM
Telework under the co-ordination of a distributed workflow management system
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Virtual teams: reaching across space, time, and organizations with technology
Virtual teams: reaching across space, time, and organizations with technology
Reexamining organizational memory
Communications of the ACM
On agent-based software engineering
Artificial Intelligence
Remote Cooperation: CSCW Issues for Mobile and Teleworkers
Remote Cooperation: CSCW Issues for Mobile and Teleworkers
Engineering Dynamic Scheduler for Work Manager
BT Technology Journal
Is 'Empowerment' Just a Fad? Control, Decision-Making, and Information Technology
BT Technology Journal
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Contemporary working environments are increasinglycomplex, volatile and physically distributed. Coordinatingwork in such environments is therefore becoming a majorchallenge as the traditional focus on efficient schedules isshifting to include other factors such as rapid reaction tomarket changes.This paper argues that effective coordination supportshould be based on a two-level coordination modelsupported by agent-based implementation infrastructure.Operational coordination processes take place at the inter-level,while the meta-level is concerned with managing theinter-level coordination processes by consideringdynamically changing goals and factors.This division is at the heart of our novel approach towork coordination presented here. A case study ofdistributed telecom repair teams is used to illustrate theapproach.