An Agent-based Architecture for Analyzing Business Processes of Real-Time Enterprises

  • Authors:
  • Jun-Jang Jeng;Josef Schiefer;Henry Chang

  • Affiliations:
  • -;-;-

  • Venue:
  • EDOC '03 Proceedings of the 7th International Conference on Enterprise Distributed Object Computing
  • Year:
  • 2003

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Abstract

As the desire for business intelligence capabilities fore-business processes expands, existing workflowmanagement systems and decision support systems arenot able to provide continuous, real-time analytics fordecision makers. Business intelligence requirements mayappear to be different across the various industries, butthe underlying requirements are similar - informationthat is integrated, current, detailed, and immediatelyaccessible. In this paper we introduce an agent-basedarchitecture that supports a complete businessintelligence process to sense, interpret, predict, automateand respond to business processes and aims to decreasethe time it takes to make the business decisions. In fact,there should be almost zero-latency between the causeand effect of a business decision. Our architectureenables analysis across corporate business processesnotifies the business of actionable recommendations orautomatically triggers business operations, effectivelyclosing the gap between business intelligence systems andbusiness processes.