An Outline of CM3: Emergency Problem Management
EUROMICRO '05 Proceedings of the 31st EUROMICRO Conference on Software Engineering and Advanced Applications
Supporting virtual organisation alliances with relative workflows
APCCM '06 Proceedings of the 3rd Asia-Pacific conference on Conceptual modelling - Volume 53
Maturity Status within Front-End Support Organisations
ICSE '07 Proceedings of the 29th international conference on Software Engineering
Taxonomy Of Front-End Support Activities
Journal of Integrated Design & Process Science
A checklist for evaluating the software problem management model: a case study
SE'07 Proceedings of the 25th conference on IASTED International Multi-Conference: Software Engineering
Laying out the scope of developers' risk management responsibilities
Proceedings of the 2nd International Conference on Interaction Sciences: Information Technology, Culture and Human
Proceedings of the 2nd International Conference on Interaction Sciences: Information Technology, Culture and Human
Benchmarking a software transition process
Proceedings of the 11th International Conference on Product Focused Software
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Service quality has become a critical survivabilityfactor. The value of IT-business does not only lie in theproducts but also in the needs it serves. More and morecustomers require the IT companies with which they dobusiness to continuously improve the speed and quality oftheir service. To provide seamless high quality service,the collaborating IT-companies/departments mustorganise themselves in a way so that they can act as onevirtual enterprise providing a single point of contact. Inthis paper, we study how thirty eight companies belongingto thirty seven independent virtual enterprises haveorganised themselves in order to provide optimalmaintenance service to their customers. Our goal is toprovide a basis for future support process models and forfuture business models. Our results show stronglydiversified infrastructures of confluent serviceorganisations. These infrastructures were matchedagainst CM3: Roadmap: Organisational Perspective.