Approach for the development of systematic and productive verifying lists of usability

Authors:
Walter de Abreu Cybis;André Fabiano Dyck;Renate de Oliveira;Priscilla B. B. Pagliuso;Claudia de Andrade Tambascia;André Luiz de Castro Villas-Boas;Mirian Freitas
Affiliations:
Universidade Federal de Santa Catarina;Universidade Federal de Santa Catarina;Universidade Federal de Santa Catarina;CPqD -- Centro de Pesquisa e Desenvolvimento, em Telecomunicações;CPqD -- Centro de Pesquisa e Desenvolvimento, em Telecomunicações;CPqD -- Centro de Pesquisa e Desenvolvimento, em Telecomunicações;CPqD -- Centro de Pesquisa e Desenvolvimento, em Telecomunicações
Venue:
Proceedings of the Latin American conference on Human-computer interaction
Year:
2003

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Abstract

This paper proposes an approach to the development of checklist-based software-usability inspection techniques. More precisely, it is shaped as a cyclic process of planning, construction, application and data analysis, which involves the application of evolutive checklist versions. The whole process is oriented to reach three checklist quality metrics: productivity, effectiveness and systematization of diagnosys. A case study presents the application of such approach to the developpment of a checklist-based usability inspection technique, whose questions are adapted from ISO9241 requirements. This technique is aimed at evaluting the usability of CPqD - Rede Externa, módulo Operação, a telecommunication network management system, produced by CPqD Foundation.