An agent-based approach to dialogue management in personal assistants
Proceedings of the 10th international conference on Intelligent user interfaces
A BDI agent architecture for dialogue modelling and coordination in a smart personal assistant
MMUI '05 Proceedings of the 2005 NICTA-HCSNet Multimodal User Interaction Workshop - Volume 57
A Call Handling Assistant for Mobile Devices
IAT '06 Proceedings of the IEEE/WIC/ACM international conference on Intelligent Agent Technology
An Operable Email Based Intelligent Personal Assistant
World Wide Web
Two decades of ripple down rules research
The Knowledge Engineering Review
Incremental E-Mail Classification and Rule Suggestion Using Simple Term Statistics
AI '09 Proceedings of the 22nd Australasian Joint Conference on Advances in Artificial Intelligence
Spam filtering and email-mediated applications
WImBI'06 Proceedings of the 1st WICI international conference on Web intelligence meets brain informatics
The Ballarat incremental knowledge engine
PKAW'10 Proceedings of the 11th international conference on Knowledge management and acquisition for smart systems and services
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In this paper, we describe EMMA (E-Mail Management Assistant), ane-mail system that addresses the process of e-mail management, frominitially sorting messages into virtual folders, to prioritizing,reading, replying (automatic allyor semi-automatically), archivingand deleting mail items. EMMA attains a high degree of accuracy one-mail classification by using a rule-based approach known asRipple Down Rules (RDR) as the basis of rule construction. Incontrast to traditional rule-based systems, RDR systems provideextensive help to the user in defining rules and maintaining theconsistency of a rule base, making EMMA easy to use. We discuss theresults of evaluating the usability of EMMA on a trial ofindependent users.