Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Post-Capitalist Society
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The purpose of this paper is to examine the "as-is" state of IT staff skills and training at a large pseudo-government utility organization, in order to provide greater context and clarity of the case. This organization will be referred to as the "Company" for the purpose of this paper. The paper looks at the phenomenon in the context of corporate sponsored IT training and education initiatives.This paper presents a descriptive case study and concluding recommendations that focuses on a plan for evaluation of training and education initiatives as well systematic assessment of the results. An expansion of Kirkpatrick's outcomes based model, to include specificity of assessment processes, domains or metrics for measurement, plans for decision-making, and tools as instrument of measurement, is presented. Additional recommendations encouraged training strategies that incorporate the strengths of various learning theories in a way that support real-world workplace experiences. The instructional designs should combine exercises and group activities that create social involvement and encourage team building.