Organizational structure and e-business: a structurational analysis

  • Authors:
  • Catherine Chu;Steve Smithson

  • Affiliations:
  • London School of Economics and Political Science, London, U.K.;London School of Economics and Political Science, London, U.K.

  • Venue:
  • ICEC '03 Proceedings of the 5th international conference on Electronic commerce
  • Year:
  • 2003

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Abstract

Organizational structure has been a perennial problem for organizations and its relationship with information technology is a recognized area in information systems research. The arrival of e-business technology and practices serves as a problem and opportunity for academics and practitioners. The aim of this paper is to examine the interaction of existing institutional properties with the introduction and implementation of e-business. It reports on the experiences of two large blue-chip companies, focusing particularly on their structuring of e-business through new organizational structures to accommodate the new e-business ideas and practices. In order to capture the richness of the interaction, the analysis makes use of Orlikowski's structurational model of technology. Despite very different trajectories, each case shows the emergence of organizational structures through the duality of human agency and institutional properties, the latter demonstrating a relatively high level of resilience.