Soft systems methodology in action
Soft systems methodology in action
A review on the use of action research in information systems studies
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
Diversity in information systems action research methods
European Journal of Information Systems
Conducting action research: high risk and high reward in theory and practice
Qualitative research in IS
Cultivating Communities of Practice: A Guide to Managing Knowledge
Cultivating Communities of Practice: A Guide to Managing Knowledge
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Research projects conducted under the action research approach are expected to present a dual contribution: to solve real problems and to add some new knowledge. This chapter introduces a case in which the researcher and the research client are the same entity. The research question and the problem to be solved concern communication in communities of practice using information technology. A description of the community of practice under study is provided, as well as the action research approach and the research cycles concluded. Results concerning the research question, the problem under resolution and the ethical question (researcher and research client being the same entity) are discussed. The evaluation of the results leads to the main conclusion that the action research approach is helpful for both learning processes and problem solving, even when the researcher and the research client are the same entity.