Privacy policies and practices: inside the organizational maze
Communications of the ACM
The influence of individual differences on skill in end-user computing
Journal of Management Information Systems
Explaining the role of user participation in information system use
Management Science
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Values, personal information privacy, and regulatory approaches
Communications of the ACM
Managing Privacy: Information Technology and Corporate America
Managing Privacy: Information Technology and Corporate America
Top Management-Team Diversity and Firm Performance: Examining the Role of Cognitions
Organization Science
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Electronic commerce (e-commerce) has had a profound effect on the way we conduct business. It has impacted economies, markets, industry structures, and the flow of products through the supply chain. Despite the phenomenal growth of e-commerce and the potential impact on the revenues of businesses, there are problems with the capabilities of this technology. Organizations are amassing huge quantities of personal data about consumers. As a result, consumers are very concerned about the protection of their personal information and they want something done about the problem. This study examined the relationships between consumer privacy concerns, actual e-commerce activity, the importance of privacy policies, and regulatory preference. Using a model developed from existing literature and theory, an online questionnaire was developed to gauge the concerns of consumers. The results indicated that consumers are concerned about the protection of their personal information and feel that privacy policies are important. Consumers also indicated that they preferred government regulation to industry self-regulation to protect their personal information.