A concept for the evaluation of e-commerce-ability

  • Authors:

  • Ulrike Baumöl;Thomas Stiffel;Robert Winter

  • Affiliations:

  • University of St. Gallen, Switzerland;University of St. Gallen, Switzerland;University of St. Gallen, Switzerland

  • Venue:
  • Managing e-commerce and mobile computing technologies
  • Year:
  • 2003

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Abstract

This chapter develops a concept to evaluate the e-commerce-ability of a corporation and applies the framework to basic roles of the e-commerce environment. The concept comprises two components. A four-dimensional framework is proposed which can be used to represent the degree of external coordination; the degree of alignment of business toward organizational and cultural rules of the networked economy; the degree of orientation toward customer needs; and the degree of systematic and integral use of information and communication technology (ICT). Based on this framework, an evaluation approach is presented that supports a maturity analysis.