Encouraging knowledge exchange in discussion forums by market-oriented mechanisms

  • Authors:
  • Natalia López;Manuel Núñez;Ismael Rodríguez;Fernando Rubio

  • Affiliations:
  • Universidad Complutense de Madrid, Madrid, Spain;Universidad Complutense de Madrid, Madrid, Spain;Universidad Complutense de Madrid, Madrid, Spain;Universidad Complutense de Madrid, Madrid, Spain

  • Venue:
  • Proceedings of the 2004 ACM symposium on Applied computing
  • Year:
  • 2004

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Abstract

Discussion forums are one of the simplest, while successful, Internet-based systems to promote the spread of knowledge. Unfortunately, they sometimes lack appropriate incentives to encourage users participation. In this paper we discuss a simple market-oriented mechanism to promote the knowledge exchange activity in discussion forums. The proposed solution departs from other market-oriented approaches since the scarce resource we deal with, the effort to create information, has important peculiarities which must be taken into account. In addition to the basic framework, we have also developed a method to dynamically improve the performance of the system. This method uses statistics about users behavior in order to minimize the reponse time in which questions are satisfactorily answered.