Production workflow: concepts and techniques
Production workflow: concepts and techniques
Data warehousing: using the Wal-Mart model
Data warehousing: using the Wal-Mart model
Warehousing Workflow Data: Challenges and Opportunities
Proceedings of the 27th International Conference on Very Large Data Bases
A Data Warehouse for Workflow Logs
EDCIS '02 Proceedings of the First International Conference on Engineering and Deployment of Cooperative Information Systems
A Comparison of Data Warehouse Development Methodologies Case Study of the Process Warehouse
DEXA '02 Proceedings of the 13th International Conference on Database and Expert Systems Applications
Goal-driven design of a data warehouse-based business process analysis system
AIKED'07 Proceedings of the 6th Conference on 6th WSEAS Int. Conf. on Artificial Intelligence, Knowledge Engineering and Data Bases - Volume 6
The predictive aspect of business process intelligence: lessons learned on bridging IT and business
BPM'07 Proceedings of the 2007 international conference on Business process management
Measuring performance in the retail industry (position paper)
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
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Corporate performance measurement is focused too strongly on the traditional functional structure of an organisation and business processes are not measured systematically. Basically, business processes are designed to transform organisational strategies into operation and create a result of value to customers. As a business process is performed by a group of organisational units, processes and the organisational structure are interdependent. Consequently, their performance must not be measured in isolation. This paper illustrates how a data warehouse can be used to facilitate a Corporate Performance Measurement System by the integration of business process performance information into a traditional data warehouse that generally represents only the functional organisation. The Corporate Performance Measurement System provides a single source of information on the performance of the company. As a proof of concept in a business environment, a feasibility study has been implemented in the insurance sector. This performance measurement approach fully supports a modern organisational structure: the customer-oriented process perspective coexisting with the traditional functional structure.