Temporal workflow management in a claim handling system
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Workflow management: models, methods, and systems
Workflow management: models, methods, and systems
Machine Learning
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Dynamic Work Distribution in Workflow Management Systems: How to Balance Quality and Performance
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Production scheduling and rescheduling with genetic algorithms
Evolutionary Computation
Design and control of workflow processes: business process management for the service industry
Design and control of workflow processes: business process management for the service industry
A Technique for the Prediction of Deadline-Violations in Inter-Organizational Business Processes
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CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
A Two-Stage Probabilistic Approach to Manage Personal Worklist in Workflow Management Systems
OTM '09 Proceedings of the Confederated International Conferences, CoopIS, DOA, IS, and ODBASE 2009 on On the Move to Meaningful Internet Systems: Part I
A more comprehensive approach to enhancing business process efficiency
Proceedings of the 2007 conference on Human interface: Part II
BPM'07 Proceedings of the 5th international conference on Business process management
A method of workflow scheduling based on colored Petri nets
Data & Knowledge Engineering
Schedule-aware workflow management systems
Transactions on Petri nets and other models of concurrency IV
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A probabilistic approach to reduce the number of deadline violations and the tardiness of workflows
OTM'06 Proceedings of the 2006 international conference on On the Move to Meaningful Internet Systems: AWeSOMe, CAMS, COMINF, IS, KSinBIT, MIOS-CIAO, MONET - Volume Part I
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ER'05 Proceedings of the 24th international conference on Conceptual Modeling
Modeling the behavior of dispatching rules in workflow systems: a statistical approach
CRIWG'05 Proceedings of the 11th international conference on Groupware: design, Implementation, and Use
Planning of business process execution in Business Process Management environments
Information Sciences: an International Journal
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Ordering the cases in a workflow can result in significant decrease on the number of late jobs. But merging workflow and scheduling is not trivial. This paper presents some of the problems of using scheduling results in ordering cases in a workflow and tackles two of them: the uncertainties on the cases' processing times and routing. A new approach to modeling these uncertainties is also proposed: the guess and solve technique. It consists of making a guess on the execution times and routes the case will follow, and solving the corresponding deterministic scheduling problem using a suitable technique, in this paper genetic algorithms. Simulation results show that for almost all workloads rules such as earliest due date first, and guess and solve (if the error in guessing is bound by 30%) are statistically significantly better than the commonly used FIFO rule regarding the number of late jobs.