From the matrix-geometric to the matrix-exponential

The PH/PH/1 queue at epochs of queue size change

Queueing Systems: Theory and Applications

The Versatility of MMAP[K] and the MMAP[K]/G[K]/1 Queue

Queueing Systems: Theory and Applications

Corrected phase-type approximations for the workload of the MAP/G/1 queue with heavy-tailed service times

ACM SIGMETRICS Performance Evaluation Review - Special issue on the 31st international symposium on computer performance, modeling, measurements and evaluation (IFIPWG 7.3 Performance 2013)