The Role of User Participation in Information Systems Development: Implications from a Meta-Analysis
Journal of Management Information Systems
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This study aims to contribute to addressing the gap that exists in determining the role an organization's internal operations play in information technology (IT) adoption in organizations. In particular, this research stems from investigating the relationship between company success at adopting information technology systems (the Internet) in the United States forest products industry (specifically, the lumber sector) and the extent to which organizational orientation within the industry supports the development. Following an extensive literature review, a conceptual model that represents the synthesis of information technology adoption-marketing orientation influences is developed. (This study does not infer that a company can acquire only one orientation at any one time). The United States forest products industry has traditionally been perceived as being production-oriented by many researchers. Marketing orientation, however, is a relatively new phenomenon that is gradually seeping into the way the industry does business as a result of competition, technology advancement, and the changing needs of consumers. Consequently, a number of propositions are tested and managerial and research recommendations are put forward. Overall, this research finds that email and the World Wide Web are the two most popular internet-based applications used by companies in the lumber industry. A positive relationship exists between factors of Internet adoption (extent of Internet application, user participation, perceived ease of use by user, perceived usefulness by user, and adoption diffusion by company) and “perceived company effectiveness of Internet adoption” under high and low marketing orientation, with a higher rate of increase in high marketing orientation than low marketing orientation.