Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Balancing interpretation and intervention in information systems research: the action case approach
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
Software Engineering
Using customer input to drive change in user assistance
Proceedings of the 26th annual ACM international conference on Design of communication
Hi-index | 0.00 |
Information and communication technology (ICT) plays a critical role in many organisations of today. In both well-tried systems development methods as well as in recently improved object-oriented methods it is important to support development of ICT so that ICT could be adapted to the actual organisation. The methods provide prescribed and formal ways to perform the systems development. An ethnographical study has been performed in the NU health care organisation in Sweden. Another study is performed as a case study carried out at the Wing of Satenas, an airbase within the Swedish Air Force. The aim of this paper is to describe and analyse the character of professional work and its impact on systems development. Professions consist of special competences and attitudes to the work they are performing. The study of the health care workers and the flight technicians can also point this out.