REDIALING POLICIES: OPTIMALITY AND SUCCESS PROBABILITIES

  • Authors:
  • E. G. Coffman, Jr.;E. N. Gilbert;Y. A. Kogan

  • Affiliations:
  • Bell Labs, Lucent Technologies, Murray Hill, New Jersey 07974;Bell Labs, Lucent Technologies, Murray Hill, New Jersey 07974;AT&T Labs, Holmdel, New Jersey 07733

  • Venue:
  • Probability in the Engineering and Informational Sciences
  • Year:
  • 1999

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Abstract

Since callers encountering busy signals often want to redial, modern communication networks have been designed to provide automatic redialing. Redialing services commonly have two parameters: a maximum number n of retries and a total duration &tgr; over which retries are to be made. Typically, retries are made at evenly spaced time intervals of length &tgr;/n until either the call succeeds or n retries have failed. This rule has an obvious intuitive appeal; indeed, among the main results of this paper are proofs that &tgr;/n-spacing is optimal in certain basic models of called-number behavior. However, it is easy to find situations where &tgr;/n-spacing is not optimal, as the paper verifies.All of our models assume Poisson arrivals, but different assumptions are studied for the call durations; for a given mean, these are allowed to have the relatively high-variance exponential distribution or the zero-variance distribution concentrated at a point. We approximate the probability of success for the Erlang loss model with c 1 trunks, and we calculate exact probabilities of success for the c = 1 Erlang model and the model with one trunk and constant call durations. For the latter model, we present two intriguing conjectures, one about the optimal choice of &tgr; when n = 1 and one about the optimality of the &tgr;/n-spacing policy. In spite of their apparent simplicity, these conjectures seem difficult to resolve. Finally, we study policies that continue redialing until they succeed, balancing a short mean wait against a small mean number of retries to success.