Wi-Fi and handhelds: perfect synergy

  • Authors:
  • Scé Y. Pike;Paul Osborne

  • Affiliations:
  • palmOne, Inc., Campbell, CA;palmOne, Inc., Milpitas, CA

  • Venue:
  • CHI '04 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2004

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Abstract

Consumers assume when they make a purchase of a Wi-Fi handheld they will have to spend all day to set up and get it connected. When palmOne Inc. decided to produce a Wi-Fi product, we wanted to create a handheld that users could turn on and go. The goal was to give the users a simple and elegant experience with Wi-Fi, unlike competitive products that were hard to use, and often intimidated the users.palmOne had an opportunity to branch out the product line with Wi-Fi and position the company as mobile broadband product providers. The challenge was to create a solid Wi-Fi user experience that connected users seamlessly in various locations without taking away the control of the handheld from the user.We introduced a simple wizard that stepped users through the initial connection process then automatically connected in different locations and simplified configuration of hidden or encrypted networks.