24/7 or bust: designing for the challenges of global UCD

  • Authors:
  • Dan Rosenberg;Uday Gajendar

  • Affiliations:
  • Usability and Interface Design, Redwood Shores, CA;Usability and Interface Design, Redwood Shores, CA

  • Venue:
  • CHI '04 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2004

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Abstract

The globalization of Oracle's development organization, customer base, and product lines has had an ongoing impact on the evolution of the Oracle UI Group (OUI). It has changed not only the product and user requirements to be met via the UCD process but also the nature of that process. This overview describes some of the internal and external challenges inherent to the globalization of enterprise software and how OUI has attempted to address them by creating deep connections with both its user and developer communities.