How to trust robots further than we can throw them

  • Authors:
  • David Bruemmer;Douglas Few;Michael Goodrich;Donald Norman;Nilanjan Sarkar;Jean Scholtz;Bill Smart;Mark L. Swinson;Holly Yanco

  • Affiliations:
  • Idaho National Laboratory;Idaho National Laboratory;Brigham Young University;Nielsen Norman Group;Vanderbilt University;National Institute of Standards and Technology;Washington University in St. Louis;US Army Research Office;University of Massachusetts, Lowell, MA

  • Venue:
  • CHI '04 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2004

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Abstract

Panelists from defense, entertainment, industry, transportation and energy sectors will discuss the challenges of human-robot interaction in terms of operator trust Trust affects a broad range of mobile robot applications including everything from helpful robots such as automated wheelchairs and robot wedding photographers to robots used in critical environments such as urban search and rescue, countermine operations and bomb disposal. Panelists will discuss experiments and case studies that highlight the importance of operator trust. Each panelist provides a unique perspective on the role of trust in mobile robot applications and offers insight on how we can help build trust for a future generation of mobile robots. The panel will discuss cases where humans were too willing to place trust in robot systems and others where humans have been unwilling or unable to trust robot behavior. In each instance, panelists will point to current shortcomings (i.e., interfaces, communications, robot intelligence) and plans to address these limitations in the future.