It's all in the words: supporting work activites with lightweight tools
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
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We postulate that computing environments supporting formal and informal user communities should be based on a universal foundation - a combination of a common metaphor, common architecture, and common protocols. We outline our view of the nature of these three parameters and hypothesize that universal community support based on these principles will make possible effective deployment of interoperable applications supporting dynamic user communities on a much larger scale than is currently the case.