A robust portable natural language data base interface
ANLC '83 Proceedings of the first conference on Applied natural language processing
TEAM: a transportable natural-language interface system
ANLC '83 Proceedings of the first conference on Applied natural language processing
User studies and the design of natural language systems
EACL '89 Proceedings of the fourth conference on European chapter of the Association for Computational Linguistics
Empirical studies of discourse representations for natural language interfaces
EACL '89 Proceedings of the fourth conference on European chapter of the Association for Computational Linguistics
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This paper proposes a methodology for the customisation of natural language interfaces to information retrieval applications. We report a field study in which we tested this methodology by customising a commercially available natural language system to a large database of sales and marketing information. We note that it was difficult to tailor the common sense reasoning capabilities of the particular system we used to our application. This study validates aspects of the suggested methodology as well as providing insights that should inform the design of natural language systems for this class of applications.