Implications of current design practice for the use of HCI techniques
Proceedings of the Fourth Conference of the British Computer Society on People and computers IV
The Usability Engineering Life Cycle
Computer
Guerrilla HCI: using discount usability engineering to penetrate the intimidation barrier
Cost-justifying usability
Usability Engineering
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Over the past year, Adobeís User Research Team undertook a large research initiative exploring a new business domain within the realm of our professional software products. We approached this domain by exploring and documenting user workflows spanning across numerous people, applications, and business verticals.Due to impracticalities of using standard methods, compounded by resource limitations imposed by the tightening economy, we developed a novel, multi-stage hybrid method to maximize our efforts. We found this method to be highly successful in many situations, including cross-product planning of features and designs, gaining consensus in product teams, assessing product interoperability issues, and documenting knowledge distributed across the company.This hybrid approach allowed us to collect a large volume of cross-product data rather than focusing directly on one design within a particular application. The data is currently providing a background upon which the User Interface Team is designing applications across several divisions within Adobe.