Inside Microsoft Windows 2000
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LISA '98 Proceedings of the 12th Conference on Systems Administration
STRIDER: A Black-box, State-based Approach to Change and Configuration Management and Support
LISA '03 Proceedings of the 17th USENIX conference on System administration
Triage: diagnosing production run failures at the user's site
Proceedings of twenty-first ACM SIGOPS symposium on Operating systems principles
Computer help at home: methods and motivations for informal technical support
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