Modeling the cost of software quality
Digital Technical Journal
Do men and women use feedback provided by their Decision Support Systems (DSS) differently?
Decision Support Systems
Information Resources Management Journal
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We've historically determined an organizationýs process maturity by conducting a maturity assessment that evaluates whether key process areas are documented and practiced. We've assumed that the higher the maturity level, the more cost effective the software development process. However, the maturity assessment doesnýt validate the critical assumption that cost is reduced and efficiencies are enjoyed; it validates only that KPAs are in place. This article examines evaluating process maturity on the basis of results, or the improvement in cost structure in the four quality-cost categories: prevention, appraisal, internal failures, and external failures.