A Usability Study of Physicians' Interaction with PDA and Laptop Applications to Access an Electronic Patient Record System

  • Authors:
  • Nestor J. Rodriguez;Jose A. Borges;Yajaira Soler;Viviam Murillo;Daniel Z. Sands

  • Affiliations:
  • University of Puerto Rico-Mayagüez;University of Puerto Rico-Mayagüez;University of Puerto Rico-Mayagüez;University of Puerto Rico-Mayagüez;Harvard Medical School

  • Venue:
  • CBMS '04 Proceedings of the 17th IEEE Symposium on Computer-Based Medical Systems
  • Year:
  • 2004

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Abstract

PDA (Personal Digital Assistant) technology is beginning to emerge as a viable technologyfor accessing and updating patient records. A handful of studies can be found in the literatureon the use of PDAs for accessing patient's records. However, none have actually presented a formal usability study of user interaction with these systems. In this paper we describe ausability study in which we compared two versions (PDA and laptop) of an application toaccess an electronic patient record system in terms of the efficiency and satisfaction achieved by physicians while conducting typical tasks.The results of the study revealed that physicians are significantly faster on a laptop than ona PDA reading and performing tasks that require text entry. However, they are significantlyfaster on a PDA than on a laptop performing tasks that only require pointing and clicking. Ingeneral they are significantly more satisfied with the actions performed to complete typicaltasks on the laptop than on the PDA.