Co-ordination of E-government: between politics and pragmatics

  • Authors:
  • Pål Søgaard

  • Affiliations:
  • Telenor R&D, Fornebu, Norway

  • Venue:
  • Networked information technologies
  • Year:
  • 2004

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Abstract

E-government is a move towards more use of networked information technologies in governments' services to citizens and companies. There will be strong expectations that these services are well co-ordinated and interoperable with the applications of citizens and companies. IT coordination is difficult, expensive and risk prone. The wide range of products and services in government makes co-ordination even harder. Co-ordination of e-government should therefore be carefully prioritised and the ambitions should be set at a reasonable level. Analysis shows that ambitions are often unrealistic, and that political goals seem to dominate over effective, stepwise approaches to co-ordination. On a pragmatic level, there is a need to focus on simpler, process-oriented mechanisms for co-ordination and to improve governments as software organisations. There are considerable challenges in the typical split of work between ministries and operative agencies in government.