Software risk management
Soft systems methodology in action
Soft systems methodology in action
Assessment and control of software risks
Assessment and control of software risks
Quality software management: volume 4: anticipating change
Quality software management: volume 4: anticipating change
A framework for identifying software project risks
Communications of the ACM
Diversity in information systems action research methods
European Journal of Information Systems
Rapid Development: Taming Wild Software Schedules
Rapid Development: Taming Wild Software Schedules
Information, Systems and Information Systems: Making Sense of the Field
Information, Systems and Information Systems: Making Sense of the Field
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Organisational IT diffusion is a complicated process. Certain roles have to be filled and enacted to ensure success. However, in diffusion and adoption projects is it often forgotten to fill the roles appropriately. Based on an empirical study in a Scandinavian company this paper presents a model to be used for filling and handling the primary roles in an organisational IT diffusion process. The model was developed using action research with three cycles of diagnosis-action and learning. The main sources of the model were change management theory, diffusion of innovation theory and soft systems methodology. The role model has been used in a large number of projects with a positive outcome; the model can be used to identify some important potential IT diffusion problems at an early stage, thereby making it possible to avoid the problems.