An Algorithm to Compute the Waiting Time Distribution for the M/G/1 Queue

  • Authors:
  • John F. Shortle;Percy H. Brill;Martin J. Fischer;Donald Gross;Denise M. B. Masi

  • Affiliations:
  • -;-;-;-;-

  • Venue:
  • INFORMS Journal on Computing
  • Year:
  • 2004

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Abstract

In many modern applications of queueing theory, the classical assumption of exponentially decaying service distributions does not apply. In particular, Internet and insurance risk problems may involve heavy-tailed distributions. A difficulty with heavy-tailed distributions is that they may not have closed-form, analytic Laplace transforms. This makes numerical methods, which use the Laplace transform, challenging. In this paper, we develop a method for approximating Laplace transforms. Using the approximation, we give algorithms to compute the steady state probability distribution of the waiting time of an M/G/1 queue to a desired accuracy. We give several numerical examples, and we validate the approximation with known results where possible or with simulations otherwise. We also give convergence proofs for the methods.