Communications of the ACM
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Recommender systems in e-commerce
Proceedings of the 1st ACM conference on Electronic commerce
Communications of the ACM
Communications of the ACM
Web usage mining for Web site evaluation
Communications of the ACM
Automatic personalization based on Web usage mining
Communications of the ACM
Communications of the ACM
Enabling scalable online personalization on the Web
Proceedings of the 2nd ACM conference on Electronic commerce
Personalizing E-commerce applications with on-line heuristic decision making
Proceedings of the 10th international conference on World Wide Web
Separating the swarm: categorization methods for user sessions on the web
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
From adaptive hypermedia to the adaptive web
Communications of the ACM - The Adaptive Web
Personalized hypermedia and international privacy
Communications of the ACM - The Adaptive Web
User-Centered Design: An Integrated Approach with Cdrom
User-Centered Design: An Integrated Approach with Cdrom
Pattern Classification (2nd Edition)
Pattern Classification (2nd Edition)
Towards a continuous personalization experience
Dutch HCI '04 Proceedings of the conference on Dutch directions in HCI
Personalizing interaction: directions for HCI research
Designing personalized user experiences in eCommerce
'I didn't buy it for myself': privacy and Ecommerce personalization
Designing personalized user experiences in eCommerce
E-commerce personalization and real-time site monitoring
Designing personalized user experiences in eCommerce
Recommending as personalized teaching: towards credible needs-based ecommerce recommender systems
Designing personalized user experiences in eCommerce
Impacts of user privacy preferences on personalized systems: a comparative study
Designing personalized user experiences in eCommerce
Privacy in information technology: designing to enable privacy policy management in organizations
International Journal of Human-Computer Studies - Special isssue: HCI research in privacy and security is critical now
Research Note: The Influence of Recommendations and Consumer Reviews on Evaluations of Websites
Information Systems Research
An Organizational View of Pervasive Computing
Social Science Computer Review
Critical success factors for context-aware mobile communication systems
International Journal of Mobile Communications
User-centered evaluation of adaptive and adaptable systems: A literature review
The Knowledge Engineering Review
Personalization in e-commerce applications
The adaptive web
Designing natural language and structured entry methods for privacy policy authoring
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
Journal of the American Society for Information Science and Technology
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In this paper, we describe the results of an effort to first understand the value of personalizing a Web site, as perceived by the visitors to the site as well as by the stakeholder organization that owns it, and then to develop a strategy for introducing personalization to the ibm.com Web site. We started our investigation by conducting literature reviews, holding brainstorming sessions with colleagues around the world, and performing heuristic usability evaluations of several relevant Web sites. We adopted a User-Centered Design approach and conducted a number of usability studies applied to the subset of the ibm.com Web site that business customers use for all aspects of purchase, service, and support of computer equipment. These studies employed a number of low- and medium- fidelity prototypes that we developed for this purpose. Our proposal for personalizing ibm.com consists of a set of 12 personalization features, selected for the value they offer to customers and to the business.