The Lotus Knowledge Discovery System: tools and experiences
IBM Systems Journal
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Computer Supported Cooperative Work
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The Lotus Discovery ServerTM (LDS) is a knowledge management system that lets users browse and search for information and expertise, collaborate instantly with colleagues, share knowledge, and look for resources, in a time-efficient manner. Because a knowledge management system has the power to make visible what was previously obscure, privacy issues are of particular concern. This paper discusses what the LDS product team learned about privacy issues in an enterprise knowledge management product, how it learned these things, and what steps the team took to protect users' privacy, allay their concerns, and promote the value of the product.