Coordinating user interfaces for consistency
Cost-justifying usability
Usability Engineering
Making the business our business: one path to value-added HCI
interactions - Personalized shared devices
interactions - Waits & Measures
FEATURE: Bridging the gaps between enterprise software and end users
interactions - The Counterfeit You
Are engineers condemned to design? a survey on software engineering and UI design in Switzerland
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
A Strategic Approach to Metrics for User Experience Designers
Journal of Usability Studies
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As I have followed the ongoing discussion in our field about usability ROI, I have consistently had the feeling that this debate is taking place on a different planet than the one I am familiar with. From my perspective, as an executive overseeing the user experience (UE) group at the world's second largest software company, much of this debate is based on misconceptions. As I stated in a recent talk at Xerox PARC hosted by BayCHI [7], in my 20 plus years of experience, I have never been asked to produce an ROI analysis.