The economics of end-user development

Authors:
Volker Wulf;Matthias Jarke
Affiliations:
Fraunhofer Institute for Applied Information Technology (FhG-FIT) and the International Institute for Socio-Informatics (IISI), Bonn, Germany;RWTH Aachen University and Fraunhofer Institute for Applied Information Technology, Sankt Augustin, Germany
Venue:
Communications of the ACM - End-user development: tools that empower users to create their own software solutions
Year:
2004

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Abstract

The productivity paradox raised concerns that IT investment rarely leads to productivity gains [1]. End-user development (EUD), however, may provide the answer to this concern if increased productivity can be demonstrated. Recent research has questioned the productivity paradox and substantially improved our understanding about how IT productivity may be influenced by the manner of change.