Development of a computer-based interviewing tool to enhance the requirements gathering process

Authors:
Katrina Hands;Ramanee Peiris;Peter Gregor
Affiliations:
The University of Dundee, The Division of Applied Computing, Dundee, UK;The University of Dundee, The Division of Applied Computing, Dundee, UK;The University of Dundee, The Division of Applied Computing, Dundee, UK
Venue:
Requirements Engineering
Year:
2004

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Abstract

Software design is an area where it is most important to elicit an accurate and complete set of requirements. Determining the users’ requirements and their qualitative satisfaction with a developing product are two major problems which arise, often due to the different backgrounds and perspectives of the different stakeholders, including the software engineer, the domain expert and the end-user. Involving users throughout the design and development process is an essential part of any project. Computer-based interviewing has been found to be a valuable tool in eliciting information, which can also enhance interpersonal communication afterwards. This paper discusses the development of a computer interviewing tool to facilitate the gathering of user requirements and conducting user evaluations.